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Direct Debit

Direct Debit puts you in charge of payments:

  • No relying on customers to amend standing orders when prices change.
  • No waiting for cheques “in the post”.
  • Simpler reconciliation with immediate notification if a payment fails


Click here to see our short video!

Improved cashflow and reduced administration means you can concentrate on growing your business or on the success of your organisation.

If you already have Direct Debit status through your sponsoring bank, as a Bacs Approved Bureau RSM 2000 can provide cost-effective and efficient processing of your Direct Debits without you having to maintain the necessary software and always having trained staff available to process collections and updates.

RSM2000’s Direct Debit Bureau services are regularly audited by Bacs and have recently been rated as Excellent in all categories.

Many small businesses and start-ups are refused Direct Debit status by their banks due to their size or lack of trading history. You can still offer Direct Debit payments to your customers and supporters however if you use the services of a Facilities Managed Direct Debit service provider.  RSM 2000 is accredited by Bacs as such a provider and we have twenty years’ experience of providing DD services for clients that don’t have their own Direct Debit status. We can also be far more flexible in our acceptance criteria.

With RSM Facilities Managed Direct Debit you still get your name on customers’ statements, meaning fewer queries and cancellations. With your own unique Service User Number, when your business grows sufficiently you can take on the SUN under your own DD status and process Direct Debits yourself or move to our Bacs Approved Bureau service, without your customers having to complete new mandates. You can also change to a different accredited FM Direct Debit provider too, if you wish, again without any disruption to your customers or supporters. It makes Direct Debit processing much more accessible for you.

As part of our FM service you will use our web-based DD Collection Management system, available 24/7, which makes management of customer payments simple. A variety of report filters and downloads provide ample data for management information and analysis. You can interact with the system through a user portal, via secure file upload/download or via an API.

Regular collections of the same value, such as subscriptions, can be fully automated or a complete program of scheduled payments can be loaded in advance. Variable amount collections can be uploaded as and when you send your invoices to your customers advising them in advance of the payment amount due and the date it will be collected.

RSM will guide you through all the requirements of the Direct Debit Scheme to ensure between us both that everything is processed correctly, and your customers appreciate the simplicity of paying by Direct Debit.

Additional optional services offered are:
•    an On-line Sign Up System for DDIs which meets Bacs requirements for Paperless Direct Debits,
•    Validation of individual DDIs at point of input with regards bank account and address details,
•    Paper and electronic confirmation/advance notification letters sent on your behalf

For more details of all our FM service can do for you, contact us.

  • image of a blue key on an otherwise white keyboard with shopping cart symbol on key

    Paperless DD and E-commerce

    RSM 2000’s Paperless Direct Debit service allows you to sign-up customers on-line. Our E-commerce solutions provide the perfect complement for web-based merchants.

  • partial picture of a credit card showing the embedded chip and initial card number digits

    One-off Payments

    Direct Debit is great for regular payments whether the same amount or not, but what about those one-off payments? RSM 2000 has a range of Chip & PIN solutions and can offer very competitive rates.

Tailored Business Solutions

RSM 2000 Limited is authorised and regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 (register reference 729928) for the provision of payment services.

RSM 2000 Limited is authorised and regulated by the Financial Conduct Authority for Consumer Credit Activity (register reference 715057).